Shipping & Production time & Duty

Please NOTED that we are not Robot, we are real person, real factory, real team, do custom products service for you. Any questions, please send Email or click online whatsapp service.

Production time:

  • Sample order need 3-5 working days. maybe faster.(Excludes custom silk pajamas & Silk duvet & Pillow)
  • All order proceeding time need 10-45days ,for detailes as per order quantity.
  • All stock fabric order with brand label requests need 15-20days around as label need 10days around.
  • If you need products very urgently, please choose our stock products. Please click 'stock'


Shipping

Generally, we only use DHL/UPS/FEDEX/TNT for small order shipping, big order use air or sea shipping.

  • Order quantity less than 10pieces

a. Ship via DHL/UPS/TNT/FEDEX - fast shipping (Shipping time need 7-10 working days. Some place ,because of COVID-19, maybe time longer, it depends on where are you from and local government policy and shipping company shipping status.)
b. Ship via China post- eparcel: If you only need 3 or 5 piece, we can ship out by China post e parcel, shipping time need around 15 to 90days (Normally 7-15 working days. sometimes, shipping time very long). If you do not mind, please select china post e parcel shipping. 

  • Order multi products together

a. Ship via DHL/UPS/TNT/FEDEX - fast shipping
b. Ship via China post- eparcel: If you only need 3 or 5 piece, we can ship out by China post e parcel, shipping time need around 15 to 90days (Normally 7-15 working days. sometimes, shipping time very long). If you do not mind, please select china post e parcel shipping
c. If order gross weight or volume weight higher than 100kg, we can ship by sea to much save shipping cost. Shipping time around 30 to 55days based on which country which sea port. Please contact us to get detailes.


Shipping cost as per package, free flat package or silk pouch shipping cost is lower than gift box. As box package size is big, shipping volume weight is big, so cost is higher. In my opinoin, if you need small quantity, consider of cost, we recommend free package or silk pouch ,then you buy box in local, in this case, will much save your cost. If you order big quantity or customized package like box, please contact us to get quotes and shipping cost. Kindly rememeber send mail with detailed requests.

For bulk quantity, sometimes online shipping cost not correct. if not right, we will contact you when receive orders.

About Import Duty
Based on each country import policy, some country must have import duty even if a sample order. some country are not. Based on this, please read below.

All online price are EXW price, only products price, not includes shipping or buyer import duty. so there maybe have import duty when parcel arrive local courier center and do customs clearence. If there have, courier company would contact you for import duty before delivery. If do not have, you only need wait for parcel arrive. In this case. Please confirm your phone number is correct, if parcel long time can not arrange delivery, parcel will be return or be destoryed by local customs.

Please NOTED we do not in charge of any import duty, so if parcel return or be destoryed by customs, we will not payment return.


Any questions, please contact us.


Return & Exchange
All Orders, Please kindly check item decriptions carefully or email us or talk via online whatsapp online service to confirm your requests.
All Wholesale products / Customized products order, Not Quality Issues, Not accept return.
Once start production, Not accept change workmanship or color.
Our target is Supply Best Quality Silk Products for you and help you save money. Before production, Any questions please feel free to contact us. Let's talk more to avoid mistakes.