Frequently Asked Questions
About Our Service
What is SilkHome ? Real factory?
SilkHome is our online custom and wholesale team, one of the sales team in YUNXIU Textile. YUNXIU Textile is a leading manufacturer of silk products in China, with over 20 years of experience in the industry. Our team of skilled workers and sales professionals have extensive knowledge and expertise in silk product manufacturing and sales, which we utilize to assist our clients in building successful silk businesses.
About details, click here.
What kinds of service your company support?
To meet different brand owner / shop / store needs, currently we support customized , wholesale and dropshipping.
- Our factory is able to provide a variety of customized and wholesale services, including products in different colors, sizes, pattern and designs.
- For some customers who want to try running a silk business at no cost, we also provide dropshipping services.
What is the silk fabric quality?
The highest quality - grade 6A silk fiber, all silk products pass SGS / ITS testing.
About silk fabric hand feeling, stock silk fabric color, real silk fabric burn testing, click here.
What is the finish products production machine your factory use?
Mainly have:
- Fabric Quality Inspections Machine
- Fabric Cutting Machine
- Sewing Normal Sewing Machine
- Sewing Double Stitching Machine
- Sewing Overlocking Machine
- Buttonhole Machine
- Needle Testing Machine
Can your company produce any kind of textile workmanship?
Yes, we can. and we have most workmanship already.
What is the production time ( sample / bulk)? shipping methods?
Customized order (Please contact us before order.)
- Sample production need 3-5 working days
- Customized Order Production time need 10-45 days after paied, detailed production time as per order quantity.
- Our service team will send you Invoice and workmanship for approval before payment requests, to avoid any mistakes, please kindly confirm all details before arrange payment.
- Do Not Accept Return if there doesn't have quality issues.
- Ship by FEDEX/UPS/DHL - around 1 week, some times need 7-10 working days. (Normal Orders)
- Ship by sea: Bulk Order (If need, please contact us.)
- Ship by Air: Bulk Order (If need, please contact us.)
Wholesale order (Please contact us before order.)
- Sample production need 3-5 working days
- Customized Order Production time need 10-45 days after paied, for detailes as per order quantity.
- Our service team will send you Invoice and workmanship for approval before payment requests, to avoid any mistakes, please kindly confirm all details before arrange payment.
- Do Not Accept Return if there doesn't have quality issues.
- Ship by FEDEX/UPS/DHL - around 1 week, some times need 7-10 working days.
- Ship via China post e-parcel - shipping time need around 15 to 30working days.(Small Quantity Only)
Dropshipping service
- Please noted that the listing have marks 'dropshipping' are available for dropshipping service.
- Please directly order online, price includes shipping cost, without any extral costs.
- Accept 60days returns
- ship via china post e-parcel - shipping time need around 15 to 30 working days.
All online price are EXW price (custom and wholesale), only products price, excludes shipping costs or buyer import duty. (excludes dropshipping products)
Fast shipping (DHL/UPS/FEDEX) support ship to most countries in world. If you can't directly order online, please contact us.
Why do I still need production time when I order a stock product?
Each batch of silk fabrics has color difference. In order to ensure that there will be no color difference between different products of the same color in the same order, we will arrange production and then ship. If you cannot accept the time, please let us know. If you do not mind the color difference, please also let us know.
What is the wholesale price list?
Most of the hot-selling silk products are available on our website. Click on each product link and you can see the wholesale price on the product detailed page, near the 'add to cart' button. For other new or customized product prices, please contact us. The details page has instructions about this linked product and wholesale price, please read carefully.
How to have a competitive price?
In fact, the price of each product is very transparent. Excluding production costs, operating costs and bank fees, the profit of large quantity is very small, and a very small quantity is almost no profit. The reason why we do this is that we hope to establish long-term business relationships by helping customers grow, grow together, build a better business ecosystem, and serve every customer who wants to do silk business.
The price is based on different quantities. If you want to get a price within this quantity range, please try to meet the quantity requirements of this range. Please note that it is a single color, not mixed colors.
What is the minimum order requests (MOQ)?
Using Stock Silk Fabric:
- Custom products with brand label / hangtag: No MOQ. Only pay label cost.
- Embroidered silk products with brand logo: Minimum 20 pieces per color per size at least. Recommend 50 pieces to make embroidery price competitive.
- Custom patterned (digital printing): Custom pattern have MOQ. Only producing 1 types silk products, the MOQ is larger, so we recommend you order 1 pattern for all silk products to reduce the MOQ for each product.
- Custom size - No MOQ
- Custom products types as per photo / real sample- low MOQ
- Custom color - MOQ based on products, please contact us.
Support brand label / package?
yes, please click here.
Support sample?
Yes, we support sample.
Where is stock color sheet?
Please click here :
Solid Color - 19 momme / 22 momme / 25 momme / 30 Momme / wide width 19 - 22 / silk bedding
Stock Pattern - Colorful Summer
Please contact us via whatsapp / email us, then we can send real color swatches sheet or video.
Free Sample?
Only mini silk scrunchies support free sample if there have stock. Sample free, shipping cost for your side. (MAX 5 pieces)
Silk Fabric Information
What makes silk pillowcase better for sleep?
Silk pillowcases can aid in better sleep through several key benefits:
Temperature Regulation: Silk has natural temperature-regulating properties, keeping you cool in the summer and warm in the winter. This helps maintain a comfortable sleeping environment, which is essential for a restful night's sleep.
Hypoallergenic: Silk is naturally hypoallergenic and resistant to dust mites, mold, and other allergens. This makes it an excellent choice for people with allergies or sensitive skin, promoting a healthier sleep environment.
Smooth Surface: The smooth texture of silk reduces friction on your skin and hair. This can help prevent sleep lines and reduce hair breakage and frizz, contributing to a more comfortable and undisturbed sleep.
Moisture Retention: Unlike cotton, which can absorb moisture from your skin and hair, silk helps retain moisture. This can be beneficial for maintaining skin and hair hydration, preventing dryness that might otherwise cause discomfort during sleep.
Luxurious Comfort: The luxurious feel of silk can enhance the overall sleep experience, providing a sense of indulgence and relaxation that contributes to better sleep quality.
By offering these benefits, silk pillowcases can create a more comfortable and healthful sleeping environment, helping you achieve better, more restorative sleep.
What makes silk fabric good for skin?
Silk fabric is beneficial for the skin in several ways:
Hypoallergenic Properties: Silk is naturally hypoallergenic and resistant to dust mites, mold, and other allergens. This makes it an ideal choice for people with sensitive skin or allergies, as it minimizes the risk of skin irritation and allergic reactions.
Moisture Retention: Unlike cotton, which can absorb moisture from the skin, silk helps retain the skin's natural moisture. This can prevent dryness and dehydration, keeping your skin hydrated and smooth.
Smooth Texture: The smooth and soft texture of silk reduces friction against the skin. This can help prevent the formation of sleep lines and wrinkles, and it can also reduce skin irritation and redness caused by rougher fabrics.
Temperature Regulation: Silk has natural temperature-regulating properties, which help maintain an optimal skin temperature. By keeping you cool in the summer and warm in the winter, silk can prevent overheating and sweating, which can cause skin irritation.
Anti-Aging Benefits: By reducing friction and helping retain moisture, silk can help minimize the appearance of fine lines and wrinkles over time. The gentle nature of silk is less likely to cause skin damage, contributing to a more youthful complexion.
Gentle on Sensitive Skin: Silk's smooth surface is particularly gentle on sensitive or acne-prone skin, reducing the risk of inflammation and irritation. This makes it a great choice for individuals with skin conditions such as eczema or rosacea.
Promotes Healing: The softness of silk can be soothing for irritated or damaged skin, promoting healing and providing a comfortable environment for the skin to recover.
By offering these benefits, silk fabric can contribute to healthier, more radiant skin, making it a preferred choice for those looking to enhance their skincare routine.
What makes silk fabric good for hair?
Silk fabric is beneficial for hair in several ways:
Reduces Friction: The smooth surface of silk reduces friction between your hair and the fabric. This helps to prevent hair breakage, split ends, and frizz, which can be caused by rougher materials like cotton.
Moisture Retention: Unlike cotton, which can absorb moisture from your hair, silk helps retain the hair's natural moisture. This helps keep your hair hydrated, reducing dryness and brittleness.
Minimizes Hair Damage: The gentle texture of silk can minimize the damage caused by friction and tugging. This is particularly beneficial for individuals with curly or textured hair, which is more prone to breakage.
Reduces Tangling: Sleeping on a silk pillowcase can help reduce hair tangling and knotting, making it easier to manage and style your hair in the morning.
Preserves Hairstyles: Silk's smooth texture helps maintain your hairstyle overnight. This is especially useful for people who have styled their hair in curls, braids, or other intricate styles, as silk helps keep the shape intact.
Prevents Static and Frizz: Silk can help reduce static electricity in your hair, preventing frizz and flyaways. This is particularly beneficial in dry or cold climates where static is more common.
Gentle on All Hair Types: Silk is suitable for all hair types, including straight, wavy, curly, and coily hair. Its gentle nature makes it an excellent choice for people with delicate or chemically-treated hair.
By offering these benefits, silk fabric can contribute to healthier, shinier, and more manageable hair, making it a popular choice for pillowcases, hair wraps, and other hair accessories.
What is Silk Fabric Benefits?
Please click here.
Compare 16/19/22/25/30 Momme silk fabric?
Please click here.
Silk is sustainability and ecofriendly?
Silk is a natural fiber known for its strength and eco-friendly qualities. Mulberry silk, in particular, stands out as one of the strongest natural fibers. Being a renewable resource, silk is biodegradable and requires significantly less water, chemicals, and energy compared to synthetic fibers like polyester.
Natural silk provides numerous benefits, including excellent moisture retention, reduced friction, breathability, and hypoallergenic properties. Its natural sheen makes it an ideal fabric for garments worn close to the skin. Additionally, silk's temperature-regulating properties help keep you cool in hot weather and warm in cold weather, ensuring year-round comfort. About benefits of silk, click here.
Vegan Silk / Satin Silk are fake?
Most store marketing said their silk products made of vegan silk or satin silk, they are fake.
Most store/brand, if you read their website, you will find the quality is :
Vegan silk is bamboo or tencel - rayon fiber.
Satin silk is polyester.
Polyester is a synthetic fiber produced from petroleum, a non-renewable resource. The environmental impact of polyester is considerable throughout its lifecycle—production, use, and disposal. Unlike natural fibers, polyester is non-biodegradable and can persist in landfills for centuries. Additionally, washing polyester garments releases microplastics that frequently end up in oceans, posing a threat to marine life.
Wash Instructions
Regardless of how the market brands promote it, as a silk factory, considering the life warranty time of the product, we do not recommend machine washing. Of course, if you must machine wash, please use a laundry bag. For details, please click here - wash instructions and wash steps.
Track Order
Wanna products photos before ship out?
Available. Please contact us before ship out.
How to Track Order?
We will send you tracking number after ship out. Please click the shipping company website and track.
- DHL
- UPS
- FEDEX
- China post e-parcel
- The special line - there doesn't have tracking number before your country courier scan parcel, so it takes time. If there mind, please do not choose this shipping methods.
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Our Services Team
Our services team working time is 8am to 12pm.
Normally,
- Whatsapp message - reply in time.
- Email - reply within 24 hours.
Email - If there doesn't have reply, your email maybe in spam, we can not see it, please send message.
Whatsapp - If there doesn't have reply, we did not receive this message. Please email us.
Why reply not in time sometimes?
Our customer service team are not only work via computer, they also work with production team, follow your orders. so If they stay in workshop, the reply will not in time. Please do not worry, they will reply when back.
Why not let other colleagues help follow and reply?
Other colleagues only can check order status via our order system, they can not know of details. To avoid misunderstand, who follow your first order, who will follow your future orders.
Refund ?
Customized Orders and Wholesale Orders Do Not Accept Return if there doesn't have quality issues. Our service team will send you Invoice and workmanship for approval before payment requests, to avoid any mistakes, please kindly confirm all details before arrange payment. Dropshipping orders accept 60days returns.
Payment Terms
Currently only accept 100% in Advance for any orders.