International Express Shipping: Door-to-Door Service
International Express Shipping: Door-to-Door Service
There are two main types of international express shipping: fast and slower parcel delivery.
- Fast Express: Common carriers include FedEx, UPS, and DHL.
- Slower Parcel Delivery: Typically handled by Post e-parcel.
(Please note that Post e-parcel does not support shipping to all countries. However, fast shipping is available for all countries.)
Delivery Times:
- Fast Express: Usually takes 6-10 business days (including processing time), but may slow down during busy seasons, be faster at regular.
- Slower Parcel: Typically takes 15-30 working days.Generally, it arrives within 15 working days, but in rare situations, it may extend up to 90 days. Due to longer delays, higher risk of loss, and the high value of silk products, we do not recommend this shipping method.
Shipping Charges:
1) Calculation:
Shipping costs are based on both volume and weight. The chargeable weight is determined by whichever is greater between the volumetric weight and the gross weight.
2) How to Save on Shipping:
Textiles, such as silk products, are often "voluminous," meaning they are light in weight but take up more space. To save on shipping, reducing volume is key. Our free packaging option is the most space-efficient. Any gift box packaging will increase the volume and, in turn, the shipping cost.
If you're ordering a wide variety of products, the website's displayed shipping fee might not be accurate. Please contact customer service with your requirements, and we will calculate the volume and shipping cost accordingly.
How to Add Branding While Using Free Packaging:
1) Customize a printed card or hangtag.
2) Use custom stickers.
3) If you can source gift box packaging locally, you can repack the items before sending them to your customers (saving on gift box shipping costs and reducing overall cost).
4)Customize flat-packed paper gift boxes that we can send to you for self-assembly. Flat packing reduces volume and shipping costs.
Frequently Asked Questions:
Q: I have a courier account. Can you ship using my account?
A: Sorry, we cannot use your courier account for shipping.
Q: I have my own freight forwarder. Can you send the goods to them for shipment?
A: Yes. Please notify us when placing your order so we can exclude shipping costs, and provide the warehouse address and contact details of your freight forwarder. We will send the goods to them once ready.
Q: I have other products. Can you combine them with your shipment?
A: Yes, as long as the products don't require special export or import clearance documentation, such as Form E, Form A, CE certifications, etc.
Q: Can my shipping address be a P.O. Box?
A: It’s best to avoid using a P.O. Box, as it increases the risk of lost items. Please provide a complete address with a full name, phone number, and shipping address.
Q: When will I receive the tracking number after shipment?
A: We will provide the tracking number within 2 working days after ensuring the goods have been loaded onto the flight and are in transit.
Q: For formal customs clearance, can I use my own customs broker?
A: Yes, you can. You have the option to either let the courier handle customs clearance or use your own customs broker. Choose whichever option is more convenient for you.
Q: What should I do after receiving the tracking number?
A: Once you have the tracking number, you can check the shipment status on the courier’s official website. In most cases, if customs duties are applicable, the courier will contact you by phone, so please keep your phone available. Frequent shippers may receive email notifications directly from the courier.
Whether contacted by phone or email, always verify the identity of the sender before clicking any links or sharing personal information. If you cannot verify the sender, hang up and contact the official customer service via the courier's website. Alternatively, you can reach out to us for assistance, and we will help confirm the information.
DHL https://www.dhl.com/
FEDEX https://www.fedex.com/
UPS https://www.ups.com/
Post e-parcel https://www.ems.com.cn/english/ (After the package leaves China, there are no updates on the website until your country's post office scans the package. There will be updates after scanning. Your country's post office will arrange destination delivery. For example: the United States Postal Service is USPS, and the Canadian Postal Service is canda post. UK Post is Royal Mail.)